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Where did that SPAM come from?
What you need is to look in to the header of the message. Here you will find a multitude of giveaways often showing the IP address the user was logged in at, as well as the server the mail was relayed from.
In Pegasus Mail, choose "READER" from the options menu bar. Listed as an option is: "Show all Headers".
In Netscape Mail, choose "OPTIONS" from the options menu bar. Listed as an option is: "Show Headers" --- then choose full headers
In Eudora Mail, open the message. Under the title bar are four options. The second from the left is a box which says "Blah, Blah, Blah." Click on that and all headers will be shown.
In Outlook Express, open the message. Choose "File" from the options menu bar. Listed as an option is: "properties". Another window will open, showing two tabs. You want to choose the one titled "Details". Then cut and paste the headers into the message you want to forward.
In Pine, "h" displays full headers and "f" will forward the message which you are currently displaying. (NOTE: you must have headers enabled to view them)
If there is a mail program which you use, and is not listed above, tell us and we will try to find out how to read full headers from there.
Okay great, now I have the headers. What do I do with them?
A few things you can do at this point. You can manually take the information gathered from the headers and use a tool such as Sam Spade to track down where the SPAM originated from. Remember, just because it says email@example.com does not mean it came from a hotmail address.
Who do I complain to?
Word of caution here. If you generate your own complaints to a provider, be nice and be to the point. You will get a much better response. A simple "Please investigate this SPAM which appears to have originated on your service" will generally work better than "I am going to sue you for your users actions". Vulgarity is better left off too as you want to maintain a good relation with this provider if you wish them to take any action at all.